This Privacy Policy explains how Artisan Prints handles personal information when you use the website, make an enquiry, or engage us for photo and art printing services in Australia.
We use personal information to respond to enquiries, review uploaded files, provide size and paper consultation, prepare quotes, manage proof approval, produce prints, arrange packaging and collection, process payments, maintain records, handle support issues, and meet legal obligations. We may also use technical data to secure the website, prevent misuse, and understand basic site performance.
We may share personal information with payment processors, website and hosting providers, communication tools, delivery or collection support services, and professional advisers who assist us in operating the studio. Where we use third parties, we aim to limit disclosure to what is reasonably necessary for the service being provided.
We may disclose personal information to regulators, law enforcement, courts, or other authorities when required or permitted by law, or when necessary to protect our rights, property, customers, or operations.
You may ask us to access or correct personal information we hold about you, and you may raise concerns about how it has been handled. In some cases, we may need to keep certain records for legal, operational, or security reasons even if another request is made.
To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We may ask for enough information to verify your identity and locate the relevant records before responding.
We keep personal information only for as long as it is needed for the relevant enquiry, order, production, accounting, dispute handling, or legal compliance purpose. When information is no longer required, we take reasonable steps to delete or de-identify it, unless we must retain it for a lawful reason.
If we make a material update, we will publish the revised version on the website and may provide additional notice where appropriate. The date of the latest revision should be checked before relying on this policy.
We may collect contact details, order and enquiry information, uploaded files, consultation notes, payment-related records, and technical data such as device and browser information. Where you provide artwork or image files, we also process the content needed to review, proof, print, package, and complete the requested service.
We collect personal data from forms, file uploads, email correspondence, consultation appointments, payment interactions, and records created during production and collection. We may also receive limited technical information automatically when the website is used.
Cookies may be session-based or persistent. They may support essential site functions, remember preferences, and help us understand how the site is used so we can maintain and improve it. We do not rely on cookies to collect more information than is needed for those purposes.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may affect basic site operation, form handling, or the ability to remember your settings.
